FAQ'S
1
What are the courses offered by Eduauraa?
Currently, we offer educational content for class 6-10th for ICSE, CBSE & 7 state boards- Maharashtra, Bihar, Tamil Nadu, Uttar Pradesh, Rajasthan, Chhattisgarh and Madhya Pradesh. We are under development of Class 11-12th, Spoken English, IIT JEE/NEET, Civil Services, CAT, CA/CS, NDA, Railway & more!
2
How can I enroll for a new course?
First, you need to choose your preferred package and course from the list provided on our website or app. After selecting it, complete the registration process. Thereafter, your enrolment process is complete and you can start your journey with Eduauraa. For security reasons please do not share these credentials with anyone.
3
Can I get a course preview before purchasing a package?
Yes, you can access free demo videos, sample e-books, sample mind maps, sample test papers, sample MCQs. We provide the guest user plan for an unlimited time frame but for limited content. This policy might change from time to time hence kindly check all options available during the registration process.
4
What is the Eduauraa Helpline’s number?
You can reach the Eduauraa customer care at our helpline number 1800-266-9990
5
What is the customer care email id?
You reach our customer care at contact@eduauraa.com
6
In case of any academic-related doubt, whom should I approach?
Our customer support team is equipped to solve any doubts and if required, even connect you to our teachers. In the near future, the Eduauraa App will provide a facility to book chat/video/call slots for doubt-solving sessions with mentors. For more details please contact customer care on 1800-266-9990
7
Can I download courses and watch them offline later?
Yes, you can download our video lectures & save them to watch later.
8
What payment options are available to buy a course package?
Multiple payment options are available online to choose from e.g. Net Banking, Debit Card, Credit Card, Wallets (PayTM, Google Pay, etc...). You can buy course packages online using any of the provided payment options. We are using a highly secured payment gateway hence transactions and data will be completely secure and safe.
9
Will I get a receipt/invoice for my payments?
Eduaruraa does not give a receipt for payments. It is subscription based hence, you can always check how long your subscription is going to last for and when you can renew it. You can check this on your profile page on the app itself. You can contact customer support for further queries.
10
Who do I approach when my concerns are not addressed by customer care?
You can send an email to manager@eduauraa.com
11
Can I apply for a cancellation or refund of my fee?
Since there is a free demo trial of unlimited time, the refund is not applicable. You can approach our customer care helpline number 1800 266 9990 to resolve any payment issues within our policies. Customer care will be always available to assist and support.
12
How can I change/recover my password?
If you have forgotten your password, please click on the ‘forgot password’ link and submit the required details. An email and message will be sent to your registered mobile number with your new password after entering the OTP.
13
Can I submit my feedback or suggestions?
You can send your feedback and suggestions to feedback@eduauraa.com
